Custom Software Development Company in Hyderabad
Cloud Services
Cloud Support & Services
We provide reliable technical support services for cloud & on-premise environments to minimize your network and server problems. Our range of professional IT support services include 24/7 cloud infra monitoring, managing networks and datacenters, security services, web application firewall support, performance monitoring, incident handling etc.,
Cloud Support & Services
DevOps
Expertise in Ansible, Chef, Jenkins, Docker, Kubernetes clusters, CI/CD Pipelines etc.,
Maintenance Support
IT support and manage servers, environment setup, support issues, setup monitoring tools, configuration management etc.,
Systems IT Support
Networking support, servers & Infra support, datacenters, systems helpdesk, data backup & recovery etc.,
24x7 Infra Monitoring
We provide services in 24 x 7 support and incident handling, Infra Provisioning, Security aspects, Backup and Recovery etc.,
What type of cloud support services do you offer?
We offer end-to-end cloud support services, including 24/7 infrastructure monitoring, incident handling, performance tuning, backup and recovery, network and datacenter support, and security management across cloud and on-premise environments.
Do you support multiple cloud platforms like AWS, Azure, and Google Cloud?
Yes. Our team has extensive expertise in AWS, Microsoft Azure, and Google Cloud Platform (GCP), ensuring seamless support, migration, and optimization across all major cloud providers.
What is included in your 24x7 Infrastructure Monitoring service?
Our 24/7 monitoring includes real-time tracking of system health, uptime, resource usage, alerts for unusual activity, incident response, and proactive resolution to prevent downtime.
How do you handle cloud security and compliance?
We provide Web Application Firewall (WAF) support, vulnerability scanning, access control, encryption, and compliance management (like GDPR, HIPAA, ISO 27001) tailored to your industry.
What kind of DevOps services do you provide?
Our DevOps support includes CI/CD pipeline setup, container orchestration (Docker, Kubernetes), configuration management (Ansible, Chef), and automation using Jenkins and similar tools.
Can you help us with cloud migration and hybrid cloud integration?
Absolutely. We assist with cloud migration from legacy systems, hybrid cloud setups, data migration, and optimizing workloads for performance and cost-efficiency.
Do you offer backup and disaster recovery solutions?
Yes. We provide scheduled data backups, automated recovery plans, failover systems, and RTO/RPO management to ensure business continuity during failures.
What are your SLAs for support response and resolution?
We follow clearly defined SLAs with priority-based response times. Critical incidents are addressed immediately, with dedicated support for high-availability systems.
How do you handle performance monitoring?
We use industry-standard tools to monitor server, network, and application performance in real time, with alerts and automated optimization recommendations.
What is included in your systems IT support?
Our Systems IT Support covers networking, datacenters, servers, systems helpdesk, patching, security hardening, data backup, and end-user support.
Do you provide support for on-premise servers and environments?
Yes. Alongside cloud infrastructure, we also offer comprehensive support for on-premise and hybrid environments including hardware, network, and application-level assistance.
Can you set up monitoring tools for our environment?
Yes. We help select, configure, and integrate monitoring tools like Nagios, Zabbix, Prometheus, Grafana, New Relic, or others as per your environment and needs.
How do you manage configuration and infrastructure changes?
We follow Infrastructure as Code (IaC) practices using tools like Terraform, Ansible, and Puppet to ensure secure, repeatable, and version-controlled changes.
What industries do you serve with your cloud services?
We serve clients across various domains including healthcare, fintech, manufacturing, logistics, retail, education, and enterprise IT.
Can your team assist in setting up a new cloud environment?
Yes. We design, architect, and implement secure and scalable cloud environments tailored to your business requirements.
Do you offer consultation to choose the right cloud provider?
Certainly. We evaluate your business needs, scalability, security requirements, and budget to recommend the best cloud provider or hybrid solution.
Is your support model flexible for different business sizes?
Yes. Whether you’re a startup or a large enterprise, we offer flexible support packages—from on-demand incident handling to dedicated 24/7 managed services.
How often do you conduct system audits or health checks?
We conduct regular audits and health checks based on your SLA—monthly, quarterly, or custom schedules—to ensure optimal system performance and security.
Do you offer maintenance support for third-party systems?
We offer maintenance and support for a wide range of third-party systems and applications, subject to initial evaluation and compatibility.
How can we get started with your cloud support services?
We’re just a click away; contact us online or drop us an email. Our team will set up a discovery call to understand your needs, assess your infrastructure, and propose a customized solution.